Résumé

Objective:

To secure a position with a successful organization where I can use my extensive experience, broad skill set and personal enthusiasm to lead the User Experience Design and Development practice.

Technical Skills:

OS: Windows 3.1, 95, 98, NT, 2000, XP, Vista, 2008 Server, Windows 7, Macintosh OS 6.0.4 – OS X Mountain Lion, Ubuntu Linux. Software: Adobe Photoshop, Illustrator, Director, Dreamweaver, Fireworks, Flash and Freehand; Microsoft Office, Visio, Visual Studio, Visual Source Safe, Content Management Server. Eclipse. Highly skilled in Web authoring software and technology, including HTML, HTML5, AJAX, ActionScript 2.0 & 3.0, JavaScript, JSON, C#, XML, XSL, CSS, ASP.NET, Java and PHP/MySQL. I have extensive experience testing and debugging.

Soft Skills:

I am a User-Centered Design practitioner, a motivated self-starter able to succeed working independently or as a team member. I’m a problem solver and trouble-shooter. I am an excellent oral and written communicator, a mentor to junior team members.

Work Experience:

CAPGEMINI FINANCIAL SERVICES, Rosemont, IL January 2016 – Present:
User Experience Lead at CNA, Chicago, IL. Specializing in user interface and interaction design using HTML5, CSS3 and JavaScript. Designed and developed interfaces and interactions for Inside CNA built on IBM Websphere Portal Server, Watson Explorer and FileNet with jQuery and Angular.js using Agile methodology. Personally delivered custom iPad functionality specifically requested by the client that was considered impossible by the rest of the team.

GENESIS 10, Virtual, June 2015 – December 2015:
User Experience Designer at Aon Hewitt, Lincolnshire, IL. Specializing in user interface and interaction design using HTML5, CSS3 and JavaScript. Designed and developed interfaces and interactions for Your Spending Account migration to new “UPoint” technology platform – AlloyUI on Liferay CMS.

EASI, Virtual, May 2015 – June 2015:
Lead User Experience Designer at King Fisher Inc., Des Plaines, IL. Specializing in user interface and interaction design using XAML and VB.Net. Redesigned user interface and interactions for dispatcher views of new radio alarm system.

SOGETI USA, Westchester, IL, March 2011 – March 2015:
National UX/UI Solution Architect – I specialized in User Interface and Presentation Layer design and development. Projects include: Developing user interfaces for a vehicle auction application built on the jQuery library and ASP.NET (C#). Lead UI Developer for a banking portal using Dojo and jQuery on Oracle Weblogic Portal Server. I identified and championed a solution to a show-stopper technical issue using User-Centric Design combined with a revised technical architecture that resulted in a 600% improvement in site performance. I designed and implemented a User Interface for a mobile CRM application demo that helped win $1M contract. Led a team that won third place in a hack-a-thon for the American Cancer Society using Angular.js and Bootstrap on ASP.Net. Redesigned and implemented the interface for an ID management portal using Angular.js and Bootstrap on JBoss portal server. Conceived, planned and helped execute a collaborative design workspace (war room) in the Chicago office. Clients included: Insurance Auto Auctions, The Northern Trust, Mesirow Financial, Follett, Allstate, Epsilon, Baxter International.

PSC GROUP, LLC, Schaumburg, IL, July 2010 – February 2011:
Senior Consultant – I specialized in User Interface and Presentation Layer design and development. Projects included: Developing user interfaces for a vehicle selector application using faceted navigation built on the EXT-JS library and ASP.NET (C#), developing user interfaces for an insurance application program, using EXT-JS on IBM WebSphere Java Server Pages and developing a Pharmaceutical inventory reporting/charting application built on the Pentaho Business Intelligence (BI) Suite and Java Server Pages with a “dashboard” built in Adobe Flex. Clients included: Wheels, Inc., Trustmark, Abbott Laboratories.

THE JOINT COMMISSION, Oakbrook Terrace, IL, October 2009 – July 2010:
Senior Web Designer/Developer/Usability Analyst (contractor through TEK Systems) I helped to design and develop a new informational web application for the Joint Commission’s extranet. Built in ASP.NET (VB) with AJAX, jQuery and Adobe Flash/Flex on the User Interface, the application is an example of a Rich Internet Application (RIA). I saved the department $9,000.00 in outside vended costs by providing User Interface Design expertise. I initiated User-Centric design practices by suggesting user tests. I helped to pre-screen potential candidates for other roles on the team. I designed and created style sheets (CSS) and JavaScript for a redesign of the Extranet. I participated in the redesign of their client on-boarding application and delivered web forms built with HTML, CSS and JavaScript.

DISCOVER FINANCIAL SERVICES, Riverwoods, IL, January 2009 – October 2009:
Senior Web Developer (contractor through TEK Systems) I maintained a custom Content Management Solution built on Lotus Domino and AJAX. The CMS used several JavaScript frameworks including: Prototype/Scriptaculous, ExtJS and YUI as well as several other JavaScript libraries and internally developed code. The CMS supported an ITIL Service Catalog for internal Discover customers. I directly supported the Service Managers as well as providing customer support for internal clients.

NATIONAL RESTAURANT ASSOCIATION SOLUTIONS, Chicago, IL, August 2008 – December 2008:
Independent Professional (contractor through Robert Half Technology) – I worked on Flash and Flex-based eLearning modules for the NRA Educational Foundation’s premier product: ServSafe. Working within a team of developers, I applied Spanish translations and bug-fixes to the ActionScript 3 code base. Using the Flash IDE, I applied updates, debugged and performed Quality Assurance to the modules and updated the Sharepoint QA logs. I also helped screen new candidates for the development team–All during a very aggressive delivery schedule.

HEWITT ASSOCIATES, Lincolnshire, IL, March 2008 – July 2008:
Independent Professional (Freelancer through Artisan Talent) – I prepared Web-based HTML, CSS and JavaScript-based demos for sales presentations and re-branded existing templates for customer web portals using HTML and CSS. I prepared potential designs in Photoshop (comps) and upon approval executed the designs in HTML, CSS, JavaScript and Java using DreamWeaver and a custom Java-based build tool. Some of the clients I prepared branding templates for were: Dole Brands, Excelon, Kaiser Permanente, Mars Brands, Sara Lee and others. Some of the delivery times were same day for multiple concurrent projects. I also interfaced with the offshore development team and performed quality assurance on their deliverables to ensure compliance with Hewitt standards.

RUSH CHILDREN’S HOSPITAL, Chicago, IL, February – March 2008:
Independent Professional (Freelancer through Graphite Design) – Converted existing CD-ROM-based hospital tour into website using Macromedia Director and Shockwave. This immersive tour, aimed at younger viewers, prepares them for their experience while at the hospital. It includes music, audio and video. The videos are QuickTime VR, which enables a panoramic view of the operating rooms, recovery rooms and waiting rooms.

METHOD ENGINE, Chicago, IL, January 2008 – February 2008:
Independent Professional (Freelancer through Creative Circle) – Assisted in creation of website for TSTD using HTML, CSS, JavaScript, XML and PHP. Utilized several JavaScript libraries including MooTools and JQuery for rich interface elements, including Accordion controls and the Google Maps API to locate the nearest clinic. I improved the architecture and maintainability of the site by implementing PHP server-side includes for the common page elements.

CCH, A WOLTERS KLUWER BUSINESS, Chicago, IL, September 2005 – January 2008:
Lead Interface Designer/Competency Lead – Responsible for design and implementation of interfaces for desktop and web applications for the firm. Designed and developed MS CMS 2002 solution for B2C e-Commerce web site using ASP.NET (C#). Performed site inventory and prepared taxonomy for site navigation. Designed page wireframes and templates. Provided heuristic usability evaluations and planned and executed user testing. Provided estimates of resources required for project completion. Provided guidance, performance reviews and training direction of designers.

THOMAS O. COLEMAN CREATIVE SERVICES, Aurora, IL, Apr. 2001 – September 2005:
Independent Professional (Freelancer) – Specializing in Internet/Intranet and New Media solutions using XHTML, CSS, JavaScript, PHP/MySQL, Flash with ActionScript 2.0 component architecture, Object-Oriented architecture (classes).
Clients Included: Accenture, D. R. Horton, Hewitt Associates, Sears Roebuck & Company as well as ad agencies, several custom home builders for whom I designed, developed and implemented custom and open-source content management solutions as well as DHTML and Flash-based courseware for use in SCORM-compliant Learning Management Systems.

ARTHUR ANDERSEN, Chicago, IL Aug. 1999 – Apr. 2001:
Lead Web Application Developer – Specializing in Internet/Intranet and New Media solutions.
Technology Coordinator – Responsible for planning, budgeting, procurement, and implementation of technology assets for Experience Design Group. Mentored junior members, coordinated training and provided technical support. Supervised creation and maintenance of database catalog of hardware and software assets.

THOMAS O. COLEMAN CREATIVE SERVICES, Aurora, IL Aug. 1996 – Aug. 1999:
Independent Professional (Freelancer) – Specializing in Internet/Intranet and New Media solutions.
Clients included: Andersen Consulting Education, Chicago Faucets, Ingersoll Rand.

ANDERSEN CONSULTING, Northbrook, IL Feb. 1993 – Aug. 1996
Senior Graphic Designer – Responsible for design, creation and maintenance of computer generated artwork for the Firm. Designated Internet/New Media Competency Leader for Creative Services Group.

Education:

PLURALSIGHT, Chicago, IL August 2014
AngularJS Get Started Certificate

CAPGEMINI UNIVERSITY, Virtual July 2014
BPO Global (Six Sigma) Yellow Belt Training Certificate

AVETA BUSINESS INSTITUTE, Virtual
Six Sigma White Belt Certificate

HUMAN FACTORS, INTERNATIONAL, Chicago IL, Spring 2007
User-centered analysis and conceptual design
The science and art of effective Web and application design
Practical usability testing
Putting research into practice

NEW HORIZONS COMPUTER LEARNING CENTER, Chicago, IL, Fall 2006
Course M2730 – Building Microsoft Content Management Server 2002 Solutions

LEARNING TREE MANAGEMENT INSTITUTE, Chicago, IL Spring 2006
Software Testing and Inspection Methods

NEW HORIZONS COMPUTER LEARNING CENTER, Chicago, IL, Winter 2006
Course 3201 – Developing Microsoft ASP.NET 2.0 Web Applications

MACROMEDIA CELEBRITY TRAINING SERIES, Chicago, IL, Winter 2000
Advanced Macromedia Flash 5 ActionScript

SUN EDUCATIONAL SERVICES, Chicago, IL, Fall/Winter 2000
Certificate of Completion in the following courses:
SL110 – Java Programming Language for Non-Programmers
SL210 – Migrating to OO Programming with Java Technology
SL275 – Java Programming Language
SL285 – Java Language Workshop
OO226 – Object-Oriented Analysis and Design for Java Technology (UML)

UNIVERSITY OF SOUTHERN CALIFORNIA, MARSHALL SCHOOL OF BUSINESS, Chicago, IL, Spring 2000
USC e-Commerce: Business Strategies for the New Marketplace

GLOBAL KNOWLEDGE NETWORK, Inc., Chicago, IL, Winter 1999
Introduction to XML

COMPUMASTER, Chicago, IL, Winter 1999
Troubleshooting and Maintaining the Apple Macintosh

COLLEGE OF DUPAGE, Glen Ellyn, IL Fall 1980 – Spring 1982
Major in Mechanical Design/Drawing. Coursework included: Mechanical Drawing; Mathematics.

UNIVERSITY OF ILLINOIS AT CHICAGO, Chicago, IL Spring – Summer 1979
Majored in Fine Arts. Coursework included: Art History; 2-D Design; 3-D Design, Humanities. Made Dean’s List.

COLUMBIA COLLEGE, Chicago, IL Fall – Spring 1979
Majored in Fine Arts. Coursework included: 2-D Design; 3D Design; Life Drawing; Photography.

Certifications:
Human Factors International – Certified Usability Analyst # 2007-1319
Macromedia – Flash MX Designer

Recognition:
Human Factors International – Usability Analyst of the Month for September, 2007

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